Message template by Workato actions generate Internal Errrors

Incident Report for Workato EMEA

Resolved

After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Posted Mar 30, 2026 - 21:41 CEST

Monitoring

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Posted Mar 30, 2026 - 21:22 CEST

Identified

We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
Posted Mar 30, 2026 - 18:52 CEST
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