Issues with Copilot and AI by Workato

Incident Report for Workato EMEA

Resolved

After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Posted Jul 01, 2026 - 16:08 CEST

Monitoring

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

Posted Jul 01, 2026 - 15:40 CEST

Investigating

We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors such as "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.

Posted Jul 01, 2026 - 15:24 CEST